REPLACEMENT PROCEDURE AND RETURN OF THE PRODUCTS
If the buyer has already received the product and resigns from the contract, they have to ship the product in original packing, unused, unharmed and in unchanged quantity back to the seller in 14 days after the message, unless the product is harmed, lost or its quantity is reduced and it's not the buyer's fault. Also counting as a withdrawal from the contract is if the buyer returns the product to the seller in 14 days from its receive.
The expense of the product return (contract withdrawal) is covered by the buyer.
THE RIGHT TO PURCHASE WITHDRAWAL
Purchase withdrawal is based on general rules and conditions and applicable statutory provisions about product return. For product return, Article 43.ofThe Consumer Protection Act (ZVPot) is used:
“For contracts concluded at a distance or away from business premises, the consumer is entitled to inform the company that they're withdrawing from the contract, without them having to give the reason for their withdrawal. This has to be done in writing in 15 days. The message is considered in time if the shipment is emitted in time. The deadline starts to run the next day after product delivery.”
The buyer has the right to return the purchased product without any compensation in 14 days. The buyer is obliged to cover the expenses that arise with the purchase return. The buyer has to let the seller know about their intended return in no more than 14 days since the reception of the product. This has to be done in writing by e-mail on e-mail address mailto:firstname.lastname@example.org and the products must be returned in no more than 14 days since the resignation letter.Also counting as a withdrawal from the purchase is if the buyer returns the product to the seller in 14 days from its receive. The products must be unused, unharmed and in original packing. The seller returns the whole purchase price in no more than 15 days from received returned products.
THE PROCEDURE OF THE PURCHASE PRICE RETURN
Sivili d.o.o. commits to returning every finished payment to the buyer who withdrew from the contract. The money will be returned as soon as possible, in no more than 15 days after the received message about the contract withdrawal.
OBJECTIONS, OBSERVATIONS, REQUESTS AND STATEMENTS
In a case of an observation, you can notify us in writing within 15 days from the shipment acceptance, on address: Sivili d.o.o., Hruševec 37, 8351 STRAŽA Slovenia by adding the word “refund”. This is also the address for sending the product in the original packing.